How to reach us

Contact

Email support@zuse.live. Use the same address for everything on this page, and put the topic in the subject line.

Report a problem

A report with these details can usually be answered without a follow-up:

• What you were doing: the console page, the endpoint, or the MCP tool.
• When it happened, with your time zone.
• The request id. It is in every API error, and in the X-Request-Id header of every response.
• Your API key prefix: the first characters shown in the console, such as zuse_sk_Ab12. Never send the full key.
• The status code and the response you received, and what you expected instead.

The console's Request history page lists every request from the last 30 days, with its request id, so you can find the one you mean and quote the id.

Account and credit

• Out of credit. Top up in Billing: $10, $25, $50 or any amount, and it never expires. A practice's plan also adds $10 of credit each month, which does not carry over. Five new practices joining with your referral link add a one-time $10.
• The practice plan. $25 a month, first month free. Change the card, see invoices or cancel from Billing; a cancelled plan runs to the end of the month already paid for. Refunds follow the refund policy.
• A restricted account. Accounts that repeatedly reach the rate limits are restricted automatically. If that was a mistake, write to us and we will review it and lift it.
• An exposed key. Revoke it in the console straight away and create a new one. Revocation takes effect on the next request.
• Delete an account. Write to us from the address on the account.

Data questions

• A license looks out of date. The index reflects the board's roster at the last refresh. Compare with the board's own lookup, which every result links to. If they still disagree, send us the license number and state.
• Someone is missing. Check that the jurisdiction is covered. Coverage is listed in the documentation.
• A jurisdiction you need. Tell us which one and roughly how many lookups you expect. Coverage is ordered by demand.

If you are a licensed professional

If your record is in Zuse and you want to know what we hold, have it corrected, or stop it being returned in location searches and enrichment, write to us with your name, license number and state, from an address we can confirm is yours. The Privacy policy explains what we can do and what has to be changed at your board.

Privacy requests

To see, correct or delete the personal information we hold about you, use the same address. We answer within 45 days. See the Privacy policy.

Security reports

Send a suspected vulnerability to security@zuse.live, with steps to reproduce. Please do not publish it before we have had a chance to fix it. What is and is not in place is on the Security page.

Developer help

The documentation covers authentication, every endpoint, errors, rate limits and retries. API-specific troubleshooting is on the docs support page.