RECEPTIONISTS

The posting

Receptionists are the customer-relations experts in a veterinary practice. They are the clients' first impression of the practice, on the phone or in person. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure.
Receptionists are responsible for greeting clients, differentiating routine cases from emergency cases, scheduling appointments, entering client, patient and financial data into the computer, generating invoices and explaining them to clients, and processing payments.
Receptionists should expect to spend nearly all of their workdays at the front reception area. The position requires the completion of a high-school degree or further education, competence in the English language, patience, and a pleasant manner. Ideally, newly hired receptionists will possess computer skills and have had cashier and related front-office work experience.