Receptionist

The posting

Purpose
To keep the appointment book full, rescheduled appointments to a minimum and patient flow smooth and efficient.
To ensure that our clients feel welcome and comfortable with and in our office by correctly handling them (and their pets) from the first telephone contact, through their arrival and treatment at the office
Product
A happy, satisfied client who adheres to the Doctor’s recommendations for treatment scheduling and refers other patients into the practice
Correctly routed flow of patients and communications within the office
Duties
Opening procedures – count the cash drawer, prepare for surgery check-ins and upcoming appointments
Throughout the day – answer multi-line telephone, schedule appointments, balance between phone calls and clients in-clinic, optimize flow of drop-off appointments and scheduled appointments, perform monetary transactions accurately.
Closing procedures –  count cash drawer, check-in sheets prepared for the next day and end of day checklist complete, area is clean/orderly and products stocked.
At times, the receptionist may need to assist the technicians with technician duties, such as vaccinating, restraint and reading samples.
The receptionist is that person who controls the optimum flow of clients, patients and communication in the office. The Receptionist is, in effect, the hub of the office, and as such, the office will be judged greatly by the image that he/she presents.