RECEPTIONIST / FRONT DESK ASSOCIATE

The posting

Working at Sherman Hill Animal Hospital's front desk means you are public face of our business. Our front desk desk staff is our client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. Can you foster client bonding while also diffuse a negative client situation if needed? Ideally, we are looking for someone with experience working in a veterinary hospital setting, though we will gladly train the right candidate.
Essential Aspects the Receptionist/Front Desk Associate position include (but are not limited to): Answering phones and handling a multi-line phone system; Greeting clients and patients; Admissions (Include noting intake information & preparation of patient file); Scheduling of appointments, surgeries, boarding/daycare, etc.; Answer basic client questions regarding animal care/treatment (while recognizing when to escalate to a vet tech or veterinarian); Discharges (including review of medications and relay of proper care guidelines to be followed at home); Basic office duties; Calculate invoices and receive/apply client payments; Light cleaning & support of other hospital staff; Update and maintain the client data in the client management software; Update and maintain patient records, both electronic and paper; Support the office manager as needed; Receive, relay, and return client correspondence; Maintain inventory of technical & medical supplies, medications, and all other needed supplies; Support & assist the veterinarian during exams/procedures/consultations by being proactive, alert, & responsive; Adhere to hospital practices, procedures, and protocols; Updating and checking accuracy and completeness of patient files (both electronic and paper). Veterinary office experience and/or a college degree are both preferred but not required