Customer Service Representative

The posting

Do you enjoy working with people? We are looking for a Customer Service Representative (CSR) to support communication between our clients and our medical staff. We need a friendly and professional individual with excellent communication skills that can multi-task.
Benefits for full-time employees include Simple IRA, paid time off, sick days, health insurance, and pet care discounts.
CSR Duties
Communicate with clients to schedule appointments and perform call-backs.
Greet clients and ensure a smooth check in and check out process.
Process refills on medication.
Educate clients on preventatives.
Confirm appointment times with clients.
Inform staff of client arrivals.
Document communication with clients.
Ensure the front office area is stocked and clean.
Process client payments in person and over the phone.
Communicate with clients accurately about service costs.
Check patients in for hospital admission and surgery.
Ensure accuracy of client invoices and discounts
CSR Requirements and Qualifications
High school diploma or equivalent.
Experience in animal care or in a clinic preferred but will train the right individual.
Experience in customer service. Restaurant experience is a plus.
Able to work patiently with clients in varying emotional states.
A positive attitude.
Able to multitask, prioritize, and manage time efficiently.